Many restaurants still receive reservations and inquiries through manual channels (WhatsApp, Instagram/Facebook Messenger, email, web). This often generates:
Delayed or inconsistent responses
Loss of reservations due to friction (unnecessary back and forth)
Staff overload
Fragmented conversations (no single history)
2. The Solution
Implement a Multi-channel AI Front Desk connected to your reservation logic.
This assistant can:
Understand reservation requests and frequently asked questions
Ask for missing data (date/time, party size, notes)
Create reservation requests for approval when applicable
Respond in the correct language
Escalate to a human when necessary, maintaining the conversation thread
3. What We Offer (2 Options)
Option 1 — AI Front Desk (Multi-channel Chatbot)
Objective: Automate responses and generate reservation requests from multiple channels.
Includes:
Multi-channel Chatbot (according to agreed channels): WhatsApp, Facebook Messenger, Email and/or Web
Main flows:
Reservation (data capture)
Frequent inquiries (FAQ)
Routing to request when appropriate
Language(s) and base tone configuration
Delivery ready to operate (configured for 1 restaurant)
Estimated delivery: 1.5 weeks from receiving all necessary information.
Option 2 — AI Front Desk + CRM
Objective: Everything in Option 1 + a CRM and analytics layer to operate and understand your customers and the business.
Includes:
Everything included in Option 1
CRM with:
Control of users who passed through the platform with their available data
Order and spending history (includes monthly spending metrics and by product type when data exists)
For dine-in: the restaurant can load what was consumed (manual loading by the restaurant)
Menu Analytics: product performance by day / trends and comparisons
Configurable Alerts (re-engagement):
Ex: frequent customer who hasn't visited for X days → trigger personalized message/offer
Offers based on history (habitual products/times, etc.)
Personalized training/adjustment of the bot (based on policies, approach, and real cases)
Estimated delivery: 3 weeks from receiving all necessary information.
CRM Demo Videos:
Note: The following videos show CRM functionality with test data and are for illustrative purposes only.
Videos are best viewed when opening this HTML file in a web browser (Chrome, Safari, Firefox).
CRM Demo 1
CRM Demo 2
4. Quick Comparison
Feature
Opt 1: AI Front Desk
Opt 2: + CRM
Multi-channel (WA / FB / Email / Web)*
✓
✓
Automated responses + FAQs
✓
✓
Data capture & reservation requests
✓
✓
Human Handover
✓
✓
Customer and Order CRM
×
✓
Menu Analytics
×
✓
Alerts & personalized campaigns
×
✓
* Exact channels to enable are defined at the start, depending on access and priorities.